enterprise SUPPORT specialistIntrado
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 27/08/2021
Job Description For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |
Tier I Support Functions - Provide Tier I support for systems, applications and network issues by troubleshooting and resolving conditions across the enterprise while remaining consistent with established corporate and departmental policies and procedures * Respond to issues and alarm conditions in a timely manner based on the impact of the issue * Troubleshoot and resolve issues in collaboration with internal teams, escalating as needed to resolve problem * Ensure platform or system is operating correctly at all times without over-utilizing resources and is recognizing connections with other applicable machines on the network * Perform basic analysis of code or error logs to troubleshoot and find causes of the issue * Troubleshoot network and telecommunication infrastructure issues, bringing them to resolution * Research call quality issues (e.g., static, dropped calls, etc.) escalating as needed to resolve issue * Respond to and resolve minor alarms and auto-generated service desk incidents * Develop and maintain an in-depth working knowledge of systems utilized in the company's technology portfolio * Process, transfer and escalate service tickets to the proper groups for resolution* Follow and update documentation for all changes performed, ensuring all standards are met Project Assistance - Participate in the activities associated with a variety of departmental projects ensuring established timelines are met. * Prepare reports, material and documentation as requested * May update project plan * Create and maintain organized project files * Provide project lead with status reports throughout assigned projects detailing project status and timeline Research Assistance - Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner * Follow research through until resolution * Document all issues thoroughly maintaining department files * Continuously evaluate the status of all work efforts, ensuring all tasks are prioritized to assist in providing timely and quality services * Assist in monitoring issue trends, escalating such trends to supervisor to determine appropriate actions necessary to eliminate future occurrences and improve service levels Team Interfaces/Customer Servic - Establish and maintain a professional relationship with internal/external customers, team members and department contacts. * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provide
ABOUT US
Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado
Tier I Support Functions - Provide Tier I support for systems, applications and network issues by troubleshooting and resolving conditions across the enterprise while remaining consistent with established corporate and departmental policies and procedures * Respond to issues and alarm conditions in a timely manner based on the impact of the issue * Troubleshoot and resolve issues in collaboration with internal teams, escalating as needed to resolve problem * Ensure platform or system is operating correctly at all times without over-utilizing resources and is recognizing connections with other applicable machines on the network * Perform basic analysis of code or error logs to troubleshoot and find causes of the issue * Troubleshoot network and telecommunication infrastructure issues, bringing them to resolution * Research call quality issues (e.g., static, dropped calls, etc.) escalating as needed to resolve issue * Respond to and resolve minor alarms and auto-generated service desk incidents * Develop and maintain an in-depth working knowledge of systems utilized in the company's technology portfolio * Process, transfer and escalate service tickets to the proper groups for resolution* Follow and update documentation for all changes performed, ensuring all standards are met Project Assistance - Participate in the activities associated with a variety of departmental projects ensuring established timelines are met. * Prepare reports, material and documentation as requested * May update project plan * Create and maintain organized project files * Provide project lead with status reports throughout assigned projects detailing project status and timeline Research Assistance - Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner * Follow research through until resolution * Document all issues thoroughly maintaining department files * Continuously evaluate the status of all work efforts, ensuring all tasks are prioritized to assist in providing timely and quality services * Assist in monitoring issue trends, escalating such trends to supervisor to determine appropriate actions necessary to eliminate future occurrences and improve service levels Team Interfaces/Customer Servic - Establish and maintain a professional relationship with internal/external customers, team members and department contacts. * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provide
ABOUT US
Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado
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Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Intrado
About the company
Position enterprise SUPPORT specialist recruited by the company Intrado at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on ENTERPRISE SUPPORT SPECIALIST or Intrado company in the links above