english Customer ServiceDencom

As a Customer Service Representative, you will be primarily responsible for providing front-line customer support for a world leading fashion and watch designer!You'll provide exceptional technical, e-commerce and after-sales support to customers from North America, Asia and Europe via phone, chat and/or email. You'll be trained to become an expert in the companies premium products and services, respond to customer enquiries and process orders/returns.
Key Tasks and Responsibilities
Responsible for handling customer support and technical-support related questions of customers and partners
Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
Ensure compliance to customer Data Privacy and Security Policy
Communicate positively with team members, customers, and other partnersRequirements
At least High school diploma or equivalent
2yrs+ Customer Care experience
Excellent written and verbal communication
Positive and enthusiastic personality and approach to work
Ability to apply creativity to resolving problems
Willing to learn new skills and grow with the company
BenefitsDirect employment contract for an indefinite periodCafeteriaTraining opportunitiesDiverse and friendly work atmosphereModern office environmentLocal and global career progression opportunities
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Description
As a Customer Service Representative, you will be primarily responsible for providing front-line customer support for a world leading fashion and watch designer!You'll provide exceptional technical, e-commerce and after-sales support to customers from North America, Asia and Europe via phone, chat and/or email. You'll be trained to become an expert in the companies premium products and services, respond to customer enquiries and process orders/returns.
Key Tasks and Responsibilities
Responsible for handling customer support and technical-support related questions of customers and partners
Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
Ensure compliance to customer Data Privacy and Security Policy
Communicate positively with team members, customers, and other partnersRequirements
At least High school diploma or equivalent
2yrs+ Customer Care experience
Excellent written and verbal communication
Positive and enthusiastic personality and approach to work
Ability to apply creativity to resolving problems
Willing to learn new skills and grow with the company
BenefitsDirect employment contract for an indefinite periodCafeteriaTraining opportunitiesDiverse and friendly work atmosphereModern office environmentLocal and global career progression opportunities
Requirements * Minimum education level: Vocational
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
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