employee engagement spe cialistMagic, Inc.

Why this Role Exists
We are looking for an Employee Engagement Specialist who will directly report to the Employee Engagement Team Lead. The main objective of this role is to gather, track, analyze, and report data to define and improve assistant engagement and retention metrics. This includes understanding trends for active and churned assistants to create future actions and iterations to build on Assistant engagement and retention. This role will also develop and execute initiatives that incentivize and prevent churn through data analysis and personal reach outs.
The impact you'll make:
Content creation for engagement-related initiatives
NPS Past Trends and Future Actions to improve Assistant Retention
Cold calls to gather more info; tracking systems, reporting, etc
POC for any Product features for assistant engagement
Engagement data tracking and analysis
Active assistants demographics
Innovate the relationship between Magic and the Assistants
Must have a deep understanding of what makes our assistants retain and driving initiatives to improve the onboarding experience
Accurate and up to date tracking of our assistant onboarding metrics
100% up to date assistant engagement data by EOW
Metrics and Goals
NPS rating of assistant feedback
Assistant Portal-related metrics (DTR, reporting bugs, etc.)
100% of assistants are sent our onboarding material
100% of assigned onboarding calls are done before the assistant start date
Has at least 1 year of experience as an Employee Engagement Specialist.
Experience using HubSpot. Zendesk and any employee onboarding is a plus.
Experience in using spreadsheet tools or similar data entry software.
Must be fluent in English, both written and oral.
Willing to work on the Day Shift (5 am to 2 pm PHT), Tuesday to Saturday
Education required: Bachelor's Degree in any course
Your Superpowers are...
Must have a deep understanding of what makes a good onboarding flow for assistants
Data gathering and analysis
Great communication skills and personable
Must be detail-oriented and self-motivated
Has a good understanding of working with data
Strong analytical and planning skills
Good phone call skills and is able to present notes in an organized manner
Excellent problem-solving skills
You should apply if...
You are highly motivated, possess a growth mindset and grit, and are a self-starter who is professional, positive, and not afraid of challenging work.
You are passionate about communicating with purpose, sharing with context, and considering the audiences of the messages - how the receivers might perceive it and aware of the impact it will bring.
You have a dynamic personality with a drive to reach decision-makers.
You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
You are experienced in HubSpot and other similar prospecting applications.
You are Proactive, see potential problems before they happen, and aren't afraid to speak up/challenge the status quo.
You have a strong work ethic and possess a can-do attitude when faced with challenges
You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, etc.), and communicate (and often over-communicate) well in writing.
You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you're constantly curious about the world and work around you, always trying to level up your personal and professional life through self-directed learning.
Work from Home
Entry Level / Junior, Apprentice Administration and Coordination Internet 1 opening Bachelor's degree graduate
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members-like magic.TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.BackgroundOur company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time