digital agency ManagerSHORE360, INC.

Job Description
Job Title: Digital Agency Manager
Location: Pampanga
About Us: The company is a forward-thinking and inventive digital agency specializing in the delivery of state-of-the-art web and design solutions that span diverse industries globally. With a team of over 25 highly skilled technical professionals and an impressive portfolio of international clients, we are in search of an experienced senior leader who boasts a demonstrable history of achievement. Our core values revolve around fostering creativity, upholding technical expertise, and ensuring consistent and reliable client delivery and satisfaction.
Position Overview: We are actively seeking a seasoned Digital Agency Manager to step into a senior leadership role based in Pampanga, Philippines. With an attractive salary package and exceptional benefits, this management position involves overseeing and guiding a dynamic team of over 25 skilled professionals, serving a diverse global clientele. As the Agency Manager, you will spearhead digital strategies, explore new technologies, foster creativity, and uphold a standard of excellence in client service.
Join us at one of the premier BPOs in Clark and play a pivotal role in shaping our digital future in the heart of Pampanga.
Key Responsibilities:
Project Planning and Scheduling:
Collaborate with account managers, creative teams, and developers to define project scopes, timelines, and milestones.
Develop detailed project plans, assigning tasks and setting deadlines. Monitor project progress and adjust schedules as necessary.
Resource Allocation:
Allocate resources (designers, developers, etc.) based on project requirements, timelines, and team availability.
Ensure that team members have the necessary tools and resources to complete their tasks effectively.
Quality Assurance:
Implement and maintain quality assurance processes to guarantee the highest level of work.
Conduct regular reviews and audits of deliverables to ensure compliance with client specifications.
Budget Management:
Work closely with the account management and sales team to manage project budgets, ensuring profitability and adherence to client agreements.
Establish and maintain clear project scopes and objectives.
Monitor changes to project scope and assess their impact on schedule and budget.
Effectively manage scope creep by documenting and assessing requested changes, and obtaining client approval as necessary.
Team Leadership:
Provide guidance and mentorship to the production team, fostering a collaborative and productive work environment.
Conduct performance evaluations and identify opportunities for skill development.
Oversee staff wellbeing, ensuring a positive and supportive work environment.
Manage timesheets and resource allocation to optimize team productivity.
Client Communication:
Act as a primary point of contact for clients regarding production-related matters.
Provide regular updates on project status, addressing any concerns or requests promptly.
Risk Management:
Identify potential risks or roadblocks and develop contingency plans to mitigate them.
Proactively address any issues that may impact project timelines or budgets.
Digital Technologies:
This role requires a strong understanding of various digital technologies to effectively oversee projects and collaborate with teams, clients, and other stakeholders involved in each project. The following is a list of digital technologies that you should be familiar with:
Content Management Systems (CMS): Knowledge of popular CMS platforms like WordPress, Drupal, Joomla, etc., is crucial for managing website projects.
Web Development Languages and Frameworks: Familiarity with HTML, CSS, JavaScript, and popular frameworks like React, Angular, or Vue.js is essential for understanding the technical aspects of web development.
E-commerce Platforms: Understanding e-commerce platforms like Shopify, WooCommerce, Magento, Maropost or BigCommerce is important for managing online store projects.
AI Integration Knowledge: Familiarity with integrating AI technologies into digital projects, such as chatbots, recommendation engines, and personalization algorithms, to enhance user experiences and project outcomes.
Search Engine Optimization (SEO): Knowledge of SEO best practices and tools (e.g., Google Analytics, Moz, SEMrush) is important for ensuring that websites are optimized for search engines.
Social Media Management Tools: Familiarity with tools like Hootsuite, Buffer, or Sprout Social can be beneficial for coordinating social media campaigns and content.
Email Marketing Platforms: Experience with email marketing platforms like MailChimp, Constant Contact, or HubSpot is useful for managing email marketing campaigns.
Analytics and Reporting Tools: Proficiency in analytics platforms like Google Analytics or Adobe Analytics is important for tracking website traffic and user behavior.
Project Management Software: Skills in project management tools like Trello, Asana, Jira, or Monday.com are crucial for planning, organizing, and tracking project progress.
Graphic Design Software: Basic knowledge of graphic design software like Adobe Creative Cloud (Photoshop, Illustrator, InDesign) can help understand design elements.
Video Editing Software: Familiarity with video editing tools like Adobe Premiere Pro, Final Cut Pro, or iMovie can be beneficial for managing video production projects.
CRM Systems: Knowledge of Customer Relationship Management systems like Salesforce, HubSpot, or Zoho CRM can be important for managing client relationships.
Collaboration and Communication Tools: Proficiency in tools like Slack, Microsoft Teams, Skype or Zoom is crucial for effective communication and collaboration within the team.
Qualifications:
Bachelor's degree in Project Management, Digital Marketing, or a related field.
Proven experience of 5+ years in a senior production management role within a digital agency or similar environment.
Proficiency in project management tools (e.g., Trello, Asana, Jira) and collaboration software (e.g., Slack, Google Workspace).
Exceptional organizational and multitasking skills with a keen eye for detail.
Excellent communication and interpersonal abilities.
Demonstrated leadership skills and the ability to motivate and manage a team effectively.
Don't miss out on this opportunity! Apply now or recommend someone you believe is a perfect fit for this role. Rest assured, all applications will be treated with the utmost confidentiality.
Life is short, work somewhere great!
ShoreXtra Benefits and Perks
15 days leave credits
HMO upon hire
Medical and dental insurance
Free barista-style coffee
Free parking and jeepney services
Unlimited potential for growth
Fun and family-oriented working environment