dialer spe cialistSupport Services Group

Job Description
Responsible for ensuring a consistent message among all delivery channels by creating and executing the outbound strategy which routes calls, auto dials, predictive and preview dials for agents and also covering the email, text and telephone, freeing them up to do the best at their jobs. This position play a vital role in the company's operations process Under the direction of the Workforce and Analytics Sr. Manager and Dialer Supervisor.
Requirements
Typical Duties and Responsibilities
Perform daily uploads, downloads, and importing
Ensure and document outbound dialer activity
Analyze dialer-output data to identify potential problems and issues
Create and update dialing campaigns, filter, list strategies and reports
Monitor and adjust the performance of dialer systems
Works with operational leaders to recommend strategies
Develops, tests, and implements Outbound collections strategies across all delivery channel
Executes dialer campaigns via Telephone (Predictive, Preview, Virtual, Interactive IVR), Text, and E-mail
Provides project support by participating in all related aspects when related to customer communication
Supports all Dialer Operations functions
Performs other duties as assigned by management
Skills and Proficiencies
At least college degree, any field
Excellent oral and written communication skills
With working experience creating MS excel reports and templates
Basic statistics knowledge and ability to comprehend and analyze dialer-output data
Knowledge of auto-dialer operations and concepts
Understand database-design principles, data structures, and optimizations
Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment
Support Services Group

Mandaluyong City, Metro Manila
Permanent
Full-time