device retrie val specialistTranscosmos

Summary of Role
The Device Retrieval Specialist is responsible for facilitating workstation retrieval from leavers (resigned/terminated) and tracking/reporting of the status of deployments/retrievals.
Summary of Responsibilities
Facilitate end to end workstation deployment
Facilitate workstation retrieval for leavers
Call outs and emails to former employees to initiate retrieval
Pick-up address confirmation
Confirmation of pick-up date
Facilitate actual retrieval via courier
Liaise between courier and former employee/courier and onsite staff recipient (Security or Maintenance)
Liquidation of funds used for retrieval
Conduct house visits for unresponsive employees
Coordinate and/or report to local government unit (barangay) instances when former employee could not be located or is not cooperative
File police reports when applicable
Endorsement to legal if and when applicable
Update device deployment trackers and reports if and when applicable
Personal Responsibilities
Communication
Timely and effective communication of deployment/retrieval-related issues to management and/or employees when necessary.
Ensure that any communication, written or oral, internal or external, is effective, courteous, and professional.
Timely and effective communication of new processes and procedures or changes to processes and procedures to team members.
Use of Resources
Ensure you and your team are aware of all processes, procedures, and technical documentation relevant to your department.
Immediately escalate to your manager if you identify any shortcomings in your resources.
Ensure that any channels of escalation are utilized in line with the defined processes and procedures and that any issues with these are highlighted to your manager.
Additional Responsibilities
Ensure you have a complete understanding of the transcosmos procedures.
Awareness of Health and Safety within your area.
Awareness of the transcosmos Staff Handbook.
Awareness of transcosmos' values and objectives.
To provide proactive ideas, input or advice when appropriate, or necessary, to your manager.
Report back to your manager for advice and direction if there are any issues on a day-to-day basis with the responsibilities defined.
Undertake additional tasks as requested by your manager.
Requirements
Qualities Required for the Role
Personal Qualities
Flexible, adaptable, and able to work to tight deadlines.
Good attention to detail.
Excellent problem-solving skills.
*Personal vehicle for transportation (motorcycle, car, etc.) is strictly required.
Transcosmos

Taguig City, Metro Manila
₱18,000 per month
Permanent
Full-time