Desktop Support associate technicianTTEC

Desktop Support Associate Technician (Alerts)
Role Responsibilities:
Configuration of omni-channel contact center, teams, services, and skills
Configuration of voice, chat, email and SMS interaction processing scenarios
Configuration of standard audio treatments
Configuration of IDM, quality, and workforce management user profiles
Internal/External UAT participant
Deployment / Go-Live Support as requested
Assist with solution documentation
Participate in team meetings with management, operations, development teams and external clients
Attain quarterly and annual objectives assigned by management.
Skills and Experience required:
1 to 2 years helpdesk or customer support experience with contact centers required.
Understanding or experience with enterprise software or Software as a Service model
Debugging, troubleshooting and Chrome experience. IE, FireFox, and Safari a plus
Fluent in English
Microsoft Word and Excel proficiency
Knowledge of system integration solutions or product middleware
Demonstrated attention to detail, problem solving skills and strong work ethic.
Highly motivated and a self-driven team player
Solid verbal, written, presentation and interpersonal communication skills
Proven time management skills in a dynamic development environment
Desired Skills:
Experience with Call Center Technologies
Understanding of CRM, Interaction Management, CTI, Case Management and Technologies that Support these
LINUX experience a plus
HTML experience a plus
TTEC

Quezon City, Metro Manila
Permanent
Full-time