dbmn - Application Support analyst - senior analystDeutsche Bank

Position Overview Application Support is one of the most critical Information Technology (IT) roles in the bank and is governed and driven by both business and regulatory requirements. This role provides support services to a spectrum of software us Position Overview Application Support is one of the most critical Information Technology (IT) roles in the bank and is governed and driven by both business and regulatory requirements. This role provides support services to a spectrum of software used within a specific business stream and provides a variety of support disciplines including, incident management, request fulfillment, user administration, database structure documentation, disaster recovery, third party support coordination and stakeholder management. An Application Support Analyst needs both technical knowledge and "people" skills to collaborate with other team members, infra support teams, third party vendors as well as with business users. This role manages the day-to-day Application support activities, monitors and manages incidents, communicate with senior business stakeholders and provides continuous updates to on-going issues or requests. Your key responsibilities Identifying and evaluate Technology Solutions to improve business performance and strategy Problem solve and troubleshoot escalated issues, by formulating a plan to address the issues and provide identified plan to the team of Application Support Analysts Ensure that new users of an application whether internal or external to the company, have a smooth onboarding process Anticipate and address potential issues before they become issues, as well as work with the support team on a daily basis to contribute to their employer's overall IT needs and strategy Your skills and experience Bachelor's degree in Information Technology, or its Business-related equivalents Relevant experience in IT Service Management, with extensive experience in Incident Management and Problem management and exposure to managing vendor service Working knowledge of Server SQL Databases and server network configuration, IT Hardware and Operating systems and LAN/WAN/MAN setup and configuration Able to effectively communicate, and work across teams globally and with management How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression What we'll offer you Competitive Salary Attractive Retirement Benefit Medical and Life Insurance upon employment 20 days Annual Vacation Leaves About us and our teams is the leading German bank with strong European roots and a global network. Click to see what we do. Deutsche Bank & Diversity Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click to find out more about diversity and inclusion at Deutsche Bank.
Monster

Metro Manila
Permanent
Full-time