customer support Team LeadTalleco JobTarget Philippines

Customer Support Team Lead
The customer service team lead supports activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
Because this role balances direct customer support with team coordination and oversight, customer service team leads frequently serve as liaisons between a company and its customers, working with sales and accounts receivable teams to drive repeat customers and help organizations goals.
Job Description:
Coordinate customer service team
Provide direct customer support.
Review and resolve escalations.
Evaluate team members.
Support Process improvement
Qualifications:
Must be a graduate of any Bachelor's degree
With at least 5 years experience in a BPO Customer Service account
With at least 3 years experience working as a team lead or supervisory role
Outstanding attention to detail, leadership skills, and interpersonal skills
Highly organized and has excellent problem-solving skills.
SalesForce experience a bonus.
Talleco JobTarget Philippines

Cebu City, Cebu
Permanent
Full-time