Customer support staffRemote Staff

This is for an Australian company that sells prams with modern and traditional designs. Theirs is exclusive to Australia and is beautiful, bouncy, stylish prams, with all the accessories and practical features that you'll love.
Employment Type: Part-time; 20 hours per week
Schedule: 2:00 PM - 6:00 PM or 4:00 PM - 8:00 Philippine Time; Monday to Friday
Role and Responsibilities:
Ability to enter information in system and maintain focus for extended periods of time.
Sales inbox - replying and filing.
HubSpot
Entering new contacts.
New registrations - sending emails.
Updating contact owners, sales stages.
Checking who has been online recently and responding.
Deleting old contacts.
Instagram
Posts and stories
Networking - likes and congratulations.
Finding and following new customers.
Emails - sending templates
Demo Days
Emailing all in area.
Emailing any registrants.
Updating HubSpot.
Follow-up emails.
Orders
Setting up payment plans.
Sending acknowledgement email and warranty information.
Sending 'soon to be shipped' updates.
Aftersales
Following up Product reviews
User images
Warranty/service acknowledgements/updates
Complete required tasks within the desired deadlines.
Look after web enquiries, social media enquiries and some basic marketing and aftersales service tasks.
Other tasks
Basic social media management pertaining to but not limited to maintaining and checking, scheduled postings, spontaneous postings of contents and engagement activities.
Engagement task to existing followers and new followers of the social media account
Qualifications and Requirements
Computer knowledge, including Microsoft Outlook, Word, Excel, CRM and PowerPoint.
Working knowledge/ experience with Zendesk
Ability to professionally communicate verbally and in writing.
Preferred Skills
Prior customer service work experience is a plus.
Strong analytical skills and detailed oriented.
The ability to prioritize, multi-task, and work with minimal supervision in a team environment.
Basic social media management