Customer support specialistTopData

Position Title: Customer Support Representative - Marketplace Connect by Shopify
Job Type: Full-Time, Office-Based
Work Schedule: 40 hours per week, rotating shifts
Location: Angeles City, PampangaAbout the CompanyShopify is a global leader in ecommerce technology, empowering millions of businesses around the world. As part of our commitment to helping merchants scale seamlessly across platforms, Marketplace Connect by Shopify provides powerful multichannel integrations that allow sellers to manage their product listings, inventory, pricing, and orders across leading marketplaces such as Amazon, eBay, Walmart, Etsy, and Target+, directly from the Shopify dashboard.About the RoleWe are currently looking for highly skilled and analytical professionals to join our Customer Support Team in Angeles City. As a Customer Support Representative, you will play a critical role in delivering exceptional support to users of the Marketplace Connect App by Shopify. Support is primarily delivered via email and live chat, with occasional phone interactions.This position goes beyond basic support-it requires deep investigation and critical thinking. Our users often face complex challenges due to the diverse ways in which Shopify and external marketplaces are configured and used globally. As such, every case demands a tailored, thoughtful approach-we do not rely on canned replies or scripted answers.You will be working at the intersection of ecommerce platforms, APIs, and marketplace regulations, requiring both technical aptitude and a service-first mindset.Key Responsibilities
Provide thoughtful and timely support via email, chat, and phone
Troubleshoot advanced issues related to Shopify and third-party marketplaces
Investigate unique customer scenarios involving listings, sync errors, fulfillment, pricing, and marketplace policies
Deliver support that prioritizes depth over speed, ensuring accurate, long-term resolutions
Collaborate with technical teams when escalation or engineering insight is needed
Depending on experience, you may also engage in proactive outreach, anticipating customer needs before they arise
Qualifications
Excellent written and verbal English communication skills
Proven ability to analyze and solve complex technical problems
Comfortable using a variety of online platforms and software tools
Strong organizational skills and attention to detail
A genuine interest in ecommerce, SaaS, and online selling
Experience with Shopify or online marketplaces (Amazon, eBay, etc.) is highly preferred
Ability to work independently while contributing to a collaborative team environment
Must be able to work on rotating shifts and be office-based in Angeles City
What We Offer
Competitive salary
HMO coverage for employee and one dependent
Rice and transportation allowance
Daily free meal
Quarterly employee giveaways and incentives
Comprehensive training on Shopify, Marketplace Connect, and supported sales channels
A growth-focused workplace that values technical curiosity and customer empathy
Ready to Grow With Us?If you're looking to advance your career with a globally recognized ecommerce company and work on meaningful challenges daily, we encourage you to apply. Join Shopify and help shape the future of multichannel commerce!
TopData

Angeles City, Pampanga
₱25,000 per month
Permanent
Full-time