customer support representative - 5 years of customer service experienceShore 360

Description
Roles and Responsibilities
- Outbound phone calls to new customers
- Request details of contact people an update details in CRM
- Introduce customer to available services
- Assist in customer's needs and find assistance when required.
Outbound video calls
- Demonstrate and train customer on using online self service web portal
Periodic outbound phone calls
- Courtesy calls to see how customers are going
- Assist customers when required
- Build relationship with customers
- Help maintain customers subscriptions
- Identify possible sales opportunities for the sales department
Answer Inbound Client Service calls
- Assist customers when required with non technical calls
Required Experience
- 5 years of customer service experience
Minimum Qualifications
- Previous call center experience
A Successful Candidate must have
- Excellent English communication skills
- Outbound call experience
- Tech-savvy skills
- Ability to be cheerful and friendly
- Ability to help people
Proficient with
- MS Applications
Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Availability for travel: No
Availability for change of residence: No

₱ 27,000.00 monthly ·  Pampanga, Central Luzon ·  Today, 04:24 PM
Work type
Full Time