Customer support rep, bilingual - spanish / englishThomson Reuters

Job Description
POSITION SUMMARY:
Customer Support Agents at Confirmation.com act as front-line support for our global network of users, and work hard to provide a great user experience. Agents are required to conduct themselves in a professional manner at all times and provide accurate, timely information about our applications to both internal staff and external users.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Act as point of contact for troubleshooting, diagnosis, and escalation of customer support issues (application functionality, basic Internet browser and email questions);
Facilitate potential customer inquiries concerning CCI applications and provided standard practices and procedures. Facilitate communication between potential customer and Sales Department regarding deviations from standard practices;
Coordinate with appropriate departments to ensure Authorization & Authentication documentation is completed appropriately;
Participate in application user acceptance testing as required;
Responsible for support tasks associated with daily operations, such as filing and copying. All other duties as assigned by supervisor.
EDUCATION AND EXPERIENCE:
Bilingual - Spanish / English required.
Requires 1-2 years of work-related experience.
Proficient with Microsoft Word, Excel, Outlook and Internet.
Comfortable with computer technology and learning new applications.
Solid communication skills with ability to effectively respond to questions.
Prior call center or customer service experience a plus.
High school graduate or equivalent required.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on .
Locations
Manila-Philippines
Thomson Reuters

Manila City, Metro Manila
Permanent
Full-time