customer support ExecutiveConnectOS

At the heart of being a Nura space customer support executive is keeping customers satisfied so that they continue to use our software platform. To this end, customer support executives perform a variety of duties which include but are not limited to:
Answering Inquiries
Customer support executives will directly field calls or emails from customers when they have questions or concerns. Because of their vast knowledge, customer support executives usually can handle questions themselves or determine exactly whom to contact within the company for answers.
Onboarding Customers
Customer Support Executive will support the Customer Success Manager and ensure delivery of onboarding tasks which include mapping of floor plans, creating user and resource groups etc (training will be provided) in a timely manner
Problem Solving
When customer support team members cannot adequately resolve issues, they turn to customer success manager for help.
Monitoring Self Performance
Customer support executives establish and follow metrics for the team to reach, such as the number of calls handled per hour.
Identifying Patterns
By looking at the types of problems that reoccur, customer support executives get a feel for what areas need improvement. For instance, if login problems only seem to happen within a particular organization, investigate if the internal IT set-up is not preventing it.
Requirements
Bachelor's Degree is preferred
Must have at least 2 years of experience in Customer Support
Attention to detail and problem solving skills
Excellent English written and verbal communication skills
Being computer savvy and general comfort level in working with technology platforms such as Hub Spot, Jira etc.
Exhibiting patience in order to appease the most difficult clients
Following through on inquiries to ensure completion and satisfaction
Negotiating acceptable terms for both the company and the customer towards problem resolution
Ability to work against deadlines
Benefits
HMO on Day 1
Temporary Work from Home Set Up
SL/VLs
Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
Day Shift
Equipment provided
Work-life balance
ConnectOS

Mandaluyong City, Metro Manila
Temporary
Full-time