Customer success spanish supportEmerson Electric Asia Ltd. ROHQ

Description
The Spanish Customer Success Support Representative will be primarily responsible in supporting the Customer Success Officer in North America and Latin America. Creating reports, Data Cleansing and Analysis for Managed Services Customer on that Region. The Position is expected to professionally process requests for service and effectively assist in the research and investigation of customer questions and problems. This position must respond timely to technical support requests accessing software/data applications to determine actions required pursuant to customer specifications.
Responsibilities
Cleanse data for customer reports for DOMO
Prepare reports as necessary
Create return material authorizations for customers and ensure process is followed internally in a timely manner
Create shipments for customers in a timely manner
Answer and respond to calls, acting as initial point of contact
Professionally respond to emails and inbound calls as specified by customer success and customer contract guidelines as initial point of contact.
Escalate issues that are unable to be solved within the department to the appropriate individual/team
Assist others, communicate and participate as part of a team.
Interact with customers in a professional, timely and friendly manner.
Maintain accuracy of call log for record keeping and follow-up using software tool and paper records that must be kept.
Coordinate customer contact and follow up.
Update other departments regarding customer feedback
Learn and test software applications and follow escalation process to report problems.
Notify management of events that may affect our ability to meet customer requirements.
Assist in daily, weekly and monthly reports as requested.
Assist in maintaining all customer data bases and procedural documents.
Participate in continuing education program.
Perform other related data entry, administrative, and Customer Service duties as directed by Lead/Department Manager
Stay up to date on current industry trends and development
Qualifications
Candidate must possess at least a Bachelor's/College Degree , any field.
• Requires 2 years of relevant experience in project management, customer delivery, onboarding, and/or project implementation
External customer facing experience would be very helpful
Working knowledge of systems integration and product data support
Capable of facilitating projects across multiple location and reporting relationships
Capable of communicating in verbal, written and presentation forms both In Spanish and English
Proven project management skills, and the ability to handle multiple projects simultaneously
Mature, professional demeanor and proven ability to work well in a fast-paced and collaborative work environment