Customer success partner senior advisor (sf)SAP

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About the role:
The SAP SuccessFactors Customer Success Partner (CSP) is the face of SAP for their assigned customers.
The role of the CSP is to drive successful customer onboarding and solution adoption, increase customer satisfaction and retention, safeguard renewals, secure references, and foster account expansion. This is achieved by building strong relationships with customer stakeholders and helping them maximize the value of their SAP partnership by achieving their desired business outcomes.
The CSP influences customer satisfaction by driving focus on solution consumption to achieve business value, proactively monitoring customer health, and mitigating risk by orchestrating engagement activities through continuous relationship management.
The CSP has overall responsibility for the daily management of their assigned cloud customer accounts and require CSPs to maintain a close working relationship with fellow SAP customer-facing teams.
CSP's specific responsibilities include:
Participating in the development, communication and rollout of team strategies to foster relationships with account key contacts where possible, these include:
The implementation and onboarding of customers that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Deploy the use of the Customer Lifecycle Methodology (CLM)
Increasing enablement and customer adoption of solutions that drive value for the customer
Expanding business process automation and improvements across the specific Line of business applications
Increasing the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have.
Tracking customer health, engagement and satisfaction
Meet or exceed team goals on revenue and profitability for account segment including but not limited to renewals, solution expansion, license increase and revenue growth.
Maintain a close working relationship with other regional business teams (such as SAP and Cloud LOB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
Support team's role as an escalation contact to facilitate failed escalations for those accounts within their portfolio
Help drive successful renewals and support Account Executives to identify growth opportunities
Support Digital team efforts that ensure successful onboarding of new customers, confirm ongoing customer account goals, assess progress, align value to realization and strengthen relationships.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills:
Fluent English speaking skill, or local language skill is an advanatage (Bahasa/ Tagalog)
Experience in managing complex customer engagements.
A self‐starter, with energy, drive and the ability to manage multiple priorities. Experience acting as a trusted and strategic advisor to customers.
Good knowledge of SaaS models and Cloud mindset.
Capability to work under pressure as a result of challenging customer situations and a demanding workload; must be able to maintain a positive, solutions oriented and professional manner throughout.
Strong oral and written communication skills with the ability to credibly present recommendations to senior management in the organization; proven capability to adapt communication style to fit geographically diverse styles.
Ability to identify and understand the needs of the customers, hence leading up to an opportunity.
Capability to acquire a thorough knowledge of SAP products and eco-systems and be able to communicate and demonstrate their value.
Good product know-how on SAP SuccessFactors OR any relevant HR System knowledge
Preferred skills
Sales, Customer Engagement or Customer Success experience is a plus
Experience working with high volume of customers
Aptitude for creative/innovative thinking and analysis
Creativity to automate value adding content / information procedures
WORK EXPERIENCE
2+ years relevant of relevant work experience in the area of Customer Engagement, Sales, Presales, Business Development and/or Consulting
Location
PH, MY, ID
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Protected Info]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 342862 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Malaysia #LI-Hybrid.
SAP

Taguig City, Metro Manila
Permanent
Full-time