Customer success managerCommPeak Limited

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.
Responsibilities:
Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
Increase the retention and growth of CommPeak's most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
Collaborate closely with internal stakeholders to support customer's needs and to resolve issues
Generate new business using existing and potential customer networks in order to identify new
Benefits:
Great career growth opportunity to develop within the Company
Learning culture- We invest greatly in learning and developing professional and personal skills
Working in a truly international team on truly international and multi-regional projects
Private health insurance
Hybrid work set-up
Internet allowance during Work From Home
2+ years of customer success or account management experience - Must
Experience working for an international SaaS/Web/Tech company -Must
Basic technical skills with VoIP Service, SIP trunks, and Dialing platform -A big advantage
Excellent verbal and written communication skills.
Fluent spoken and written English, other languages are a plus!
Driven, self-motivated, enthusiastic, and with a bias for action.
Strong analytical skills, with the ability to translate data into insights
Entry Level / Junior, Apprentice Customer Service Telecommunications 1 opening Bachelor's degree graduate
CommPeak, a leading call center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time