Customer success managerPUBLC

Here at , we're driven by one goal: to make the web a better and fairer place. On the internet today, everything - from what we see online, to how we share it, to who can access our data - is controlled by only a few (but gigantic) tech and social media companies. Our goal is to break this model and build a new internet designed by and for people like you.
Who We Are and What We Do:
PUBLC is a search engine for everyone. We are bringing the entire web community together and building a new platform that rewards everyone for the value they create: content creators, users, influencers, brands, advertisers, and more. And best of all - PUBLC is entirely free (and always will be). We are organizing the web with the help of our users and making it easier to find the information you want and cultivate new interests at the same time. We empower artists, writers, coaches, chefs, musicians, vloggers, gamers and more to receive revenue any time someone clicks on their content - no fussing with paywalls, paid subscriptions like Patreon, or product shilling. We reward passionate people who want to spend their time helping their fellow humans find the information they need. It is a platform unlike any other - and we're growing fast. Help us change the web for the better - join the team at PUBLC!
What PUBLC's Users Say About Us:
"As a blog without advertising, PUBLC has already totally transformed my business model, allowing me to solely focus on the content I love to create while being better remunerated than any other source."
"I have been using PUBLC extensively for months now across my website and all my social media, reaching millions of people, and I absolutely love it. Why? Because the PUBLC search engine is CREATED by everyone who uses it. It also rewards both users (you) and creators (me)."
Requirements
The Opportunity
We are looking for an incredible Customer Success and Community Manager to help build our global brand and share our story with users, creators, partners, media, and more. You will have full ownership of this highly impactful division, so this is an excellent opportunity for a motivated and entrepreneurial person who wants to work across several aspects of the customer lifecycle. We are a well-funded, early-stage startup that will give you a lot of freedom to work as well as plenty of guidance and input from the brilliant minds in our team. While this role is designed for an independent contractor, we are hoping we find in you a full-time addition to our team! Compensation, in the form of a monthly retainer, will be commensurate with experience.
Who You Are:
5 years + of experience in a similar role - customer service, account management, etc.
Specialist in communicating to communities, including experience with managing group chats, newsletters, events & meetups & posting content and updates
Deep experience with customer retention including: monitoring and analysing user experience, implementing approvals, reporting, building automation strategies, and more
Skilled in working with brand image and promoting value through customer experience
Deep understanding of customers concerns and the thoughts regarding the use of products, and the ability to troubleshoot as needed
Exceptional ability to communicate and foster positive business relationships
An enthusiastic and self-motivated nature, always looking for ways to improve
Ideally based in the Europe/CET time zone
Native-level fluency in English; other languages a plus!
Keen interest and past experience in the blockchain space is a big plus
At PUBLC, you will help us:
Use user research via feedback, reviews and surveys to improve and develop the PUBLC experience.
Create a support structure for publishers and users alike, including through newsletters and other content.
Assist with user/Publisher onboarding, activation, and Zendesk support.
Supporting our curators through content training, topic administration/management, and daily content approvals.
Prioritization and creation of retention strategies, including monitoring and reporting on user and publishing activity.
Work closely with the Marketing & Social Media Manager and the Customer Success & Community Manager to drive the business forward.
Benefits
Salary competitive to market and experience.
Competitive result based reward structure with the company's cryptocurrency (exchangeable to USD).
Casual atmosphere.
Remote working environment.
Flexible working hours.
Salary competitive to market and experience.
Competitive result based reward structure with the company's cryptocurrency (exchangeable to USD).
Casual atmosphere.
Remote working environment.
Flexible working hours.
PUBLC

Metro Manila
Permanent
Full-time