ACTIVESYSTEMS SOFTWARE INC.
We are currently looking for:
CUSTOMER SUCCESS MANAGER
Job Description:
This function should possess the best customer management having a strong passion for customer engagement and expansion of customer use cases, you have impeccable relational skills and can create a win/win environment for everyone. Responsible for understanding the 'business health' of our customers, ensuring they grow into ActiveOne advocates.
As a Customer Success Manager (CSM), your primary functions will be:
• Onboard new customers and training new or existing customers on new products or services ;
• Build relationships and become a trusted advisor to multiple people in the account and become the account's advocate within the company;
• Responding to questions over email, attending scheduled calls with existing customers, and virtual meeting with customers (when face-to-face meetings are not possible)
• Dealing with frustrated customers and helping resolve issues
• Escalating issues and working with technical teams or managers
• Attending meetings with other teams that also work with your customers
• Run reports for management and for the client; and help deliver results;
• Monitoring your churn/retention/product usage or cancellation metrics
IF you have these qualifications:
- At least 1-year of relevant working experience is required for this position;
- Preferably 1-4 years experienced employee specializing in Customer Service or equivalent;
- Relationship-focused;
- Ability to teach;
- Detail-oriented;
- Team-player;
- Excellent written and verbal communication skills;
- Strong presentation skills;
- Ability to quickly grasp basic technical concepts.
We are currently looking for:
CUSTOMER SUCCESS MANAGER
Job Description:
This function should possess the best customer management having a strong passion for customer engagement and expansion of customer use cases, you have impeccable relational skills and can create a win/win environment for everyone. Responsible for understanding the 'business health' of our customers, ensuring they grow into ActiveOne advocates.
As a Customer Success Manager (CSM), your primary functions will be:
• Onboard new customers and training new or existing customers on new products or services ;
• Build relationships and become a trusted advisor to multiple people in the account and become the account's advocate within the company;
• Responding to questions over email, attending scheduled calls with existing customers, and virtual meeting with customers (when face-to-face meetings are not possible)
• Dealing with frustrated customers and helping resolve issues
• Escalating issues and working with technical teams or managers
• Attending meetings with other teams that also work with your customers
• Run reports for management and for the client; and help deliver results;
• Monitoring your churn/retention/product usage or cancellation metrics
IF you have these qualifications:
- At least 1-year of relevant working experience is required for this position;
- Preferably 1-4 years experienced employee specializing in Customer Service or equivalent;
- Relationship-focused;
- Ability to teach;
- Detail-oriented;
- Team-player;
- Excellent written and verbal communication skills;
- Strong presentation skills;
- Ability to quickly grasp basic technical concepts.
Other Info
Managerial / Supervisory
Submit profile
ActiveSystems Software Inc.
About the company
Cebu, CebuAgreement
Position Customer success manager (csm) recruited by the company ActiveSystems Software Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Customer Success Manager (CSM) or ActiveSystems Software Inc. company in the links above