customer success AssociateNuORDER

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Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!
We're looking for a Customer Success Associate to join our team in Manila. In your role, you will help businesses get the most out of Lightspeed's Hospitality Products through successful onboarding, sharing hospitality best practice, product adoption and overall customer experience in order to support their business goals.
What you'll be doing:
Guide and coach your customers through their journey to adopt Lightspeed's technology and create value in their business by phone, email, and video conference
Maximise customer retention by providing excellent customer service, product knowledge and sharing best practices
Keep in touch with your portfolio of merchants to proactively identify opportunities for up-sell or churn mitigation
Stay engaged with and informed about your portfolio of customers - driving product usage, and maintaining customer advocacy
Assist merchants in managing their commercial relationship with Lightspeed, including cancellation, downgrade, hardware purchases/returns, etc
And a little bit of...
Serve as an escalation point for issues that challenge your customers' success
Supporting strategic hospitality-focused projects
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role
What you need to bring:
We're looking for a candidate who has experience with the following:
Hospitality Industry experience preferred, but not needed
Knowledge of SaaS Customer Success, Account Management, or Support is desired
Verbal and communication skills are one of your strongest attributes - people enjoy talking to you, trust you easily, and you often win arguments
Solution oriented - when you see a problem you jump into problem solving mode
Process minded - your instinctive approach to a problem is to build a process or implement a system
Calm under pressure - no matter how tough it gets, you're positive and empathetic to those around you
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!
What's in it for you?
Come live the Lightspeed experience...
Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that's creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.
... and enjoy a range of benefits that'll keep you happy and healthy:
Participate in the Lightspeed global culture
Competitive salary package
Flexible Work from Home policy
HMO for employee and 2 dependents
15 days Vacation Leave and 10 days Sick Leave
Night differential (where applicable) and allowances
Health and wellness benefit of 7500PHP per year
Mental health online platform and counselling & coaching services
LinkedIn Learning license
We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
NuORDER

Manila City, Metro Manila
Permanent
Full-time