customer success AssociateZendesk

Job Description
Our Customer Success team guides our wide array of clients as they map any number of business needs to their Zendesk account. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value.
A key fixture of our team is the work our Customer Success Associates (CSA) do to understand a customer's business, work creatively to provide solutions to their challenges, and ultimately help their organization innovate using Zendesk. In addition to working with customers one-on-one, you'd also create written content and short videos to teach best practices at scale.
The ideal candidate is a resourceful problem solver who enjoys teaching customers about topics both big and small.
Responsibilities:
Manage a large portfolio of accounts through one-to-one customer engagements at different stages during their Zendesk lifecycle in order to exceed quarterly churn and contraction targets
Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
Conduct virtual and onsite meetings according to Customer Success methodology to drive product adoption and ensure retention
Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends as you go
Produce short videos and webinars that promote Zendesk best practices and can be shared broadly with thousands of customers around the world
Collaborate with your peers in Sales, Advocacy, Training, Services, and Product to provide your accounts with a seamless experience regardless of their needs
Display excellent presentation skills to keep customers engaged in virtual settings
Have worked with the Zendesk product suite, or a comparable customer service system
Requirements:
2+ years managing a portfolio of customers with an impact on churn and contraction
Excellent communication and interpersonal skills as well as eloquent writing skills
Empathy and a unique ability to understand customer needs
Ability to command a room and inspire Director-level contacts with ease
Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
Strong project management skills and an ability to multitask without getting stressed
Love for teamwork and committed to building a world-class customer experience
Preferably with a Bachelors of Arts or Bachelor of Science degree, but not required
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
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Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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Zendesk

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time