Customer solutions analystNestlé

Position Snapshot
Location: Makati City
Company: Nestlé Philippines, Inc.
Full-Time
Position Summary
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
Over a hundred years after it first started operations in the country, Nestlé Philippines, Inc. (NPI) today is a robust and stable organization, proud of its role in bringing the best food and beverage throughout the stages of the Filipino consumers' lives.
We are looking for a Customer Solutions Analyst to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
A day in the life of...
Demand Capture: Complete and resolve all demand capture failures within defined service level agreement.
Order Filter: Contact customer or internal contact to resolve blocked orders within SLA.
Order Fulfillment: Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository.
Returns & Refusals: Capture and register Returns and Refusals requests through Customer Interaction.
Optimize orders where logistical efficiency is required such as attainment of logistics trade terms.
What will make you successful
University Degree level education or equivalent
5 years or more experience in leading teams in at least two of the following:
Customer Service/Call Center
Customer Facing Supply Chain
Demand & Supply Planning
Distribution / Materials Handling
Sales/Marketing
Project management experience to implementation of major projects or change programs
Position Snapshot
Location: Makati City
Company: Nestlé Philippines, Inc.
Full-Time
Position Summary
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
Over a hundred years after it first started operations in the country, Nestlé Philippines, Inc. (NPI) today is a robust and stable organization, proud of its role in bringing the best food and beverage throughout the stages of the Filipino consumers' lives.
We are looking for a Customer Solutions Analyst to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
A day in the life of...
Demand Capture: Complete and resolve all demand capture failures within defined service level agreement.
Order Filter: Contact customer or internal contact to resolve blocked orders within SLA.
Order Fulfillment: Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository.
Returns & Refusals: Capture and register Returns and Refusals requests through Customer Interaction.
Optimize orders where logistical efficiency is required such as attainment of logistics trade terms.
What will make you successful
University Degree level education or equivalent
5 years or more experience in leading teams in at least two of the following:
Customer Service/Call Center
Customer Facing Supply Chain
Demand & Supply Planning
Distribution / Materials Handling
Sales/Marketing
Project management experience to implementation of major projects or change programs
Nestlé

Makati City, Metro Manila
Permanent
Full-time