Customer Services representativeKMC Solutions

About HelpFuel Services
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. We have the expertise to work as an extension of your team, ensuring our solutions have strategic impact on your business. Together we can create a frictionless experience for your customers.
Helpfuel Services is looking for a Customer service representative who is responsible for providing excellent customer service to existing as well as prospective and new customers by handling queries and complaints, and providing quality and timely resolution in line with the established guidelines. Promotes good customer relations by providing excellent customer satisfaction with a friendly demeanor.
Description
Do you have an outgoing personality, lots of drive and are you interested in joining a multinational company? Then our team might be just right for you. We are a fast-growing company who wants to create more value for our online customers.
The position
Your main responsibilities:
To receive and reply to inbound customer requests.
Be responsive across multiple channels, such as E-Mail, Chat and Phone.
Resolve customer complaints.
Greet customers warmly and ascertain problem or reason for calling.
Utilize computer technology to handle high call / chat volumes.
Work with customer service manager or supervisors to ensure proper customer service is being delivered.
Must be able to handle changes in procedures and policies from time to time.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Requirements:
Customer service experience, required - minimum 2 years
Basic / Advance computer skills
Typing skills of over 40 wpm
Tech Savvy
Fluency in English, orally and written
Structured and full of energy
Ability to multitask and work in a dynamic environment with a high pace
Flexibility and willingness to lend a helping hand to your colleagues if needed
Initiative and outgoing personality
Must have a positive, empathetic and professional attitude
Amenable to shifting and rotating schedule and willing to work in BGC