Customer Service staffCIS BAYAD CENTER

Job Summary
Responsible in providing administrative, clerical and office support and management to ensure effective and efficient operations of the Customer Service
Job Purpose
General Responsibilities
Scope and Range
Accountabilities
Areas of Duties and Responsibilities
Generates, updates and timely submits Business Operations reports and transactions for proper documentation and recordings.
Develops and maintains an accurate filing system of Business Operations documents and transactions.
Prepares and submits an accurate and reconciled expense reports.
Ensures Business Operations database of office supplies, equipment, client, vendors, suppliers and transactions are accurate and properly archived for effective and efficient reference and usage of the department.
Responds to and initiates inquiries (questions regarding purchasing, personnel, clients, vendors, facilities, program administration, specialized programs, etc.)
Prepares and coordinates Business Operations correspondence, memoranda, promotional materials, forms, manuals and reports and ensures these are well communicated to concern departments and/or organization.
Organizes and coordinates meetings and appointments with clients, suppliers, vendors and/or organization.
Ensures operation of equipment by completing preventive maintenance requirements; coordinating repairs, maintaining equipment and supplies inventories; evaluating new equipment and techniques.
Maintains supplies inventory by checking stocks to determine inventory level; anticipating when needed supplies; placing and expediting orders for supplies and verifying receipt of supplies.
Knowledge, Skills and abilities
Proficient on MS Office
Knowledge on office management systems and procedures
Excellent written and verbal communication skills
High attention to detail and organization skills
Education, Licenses and Certificates
Graduate of a four(4) year baccalaureate course
Bachelor's degree in Office/Business Administration, Business Management and/or other related course
Relevant Experience
One (1) year work experience
Business Understanding
Database Management
Office Administration
Reports submission
Company Communication
Entry Level / Junior, Apprentice Customer Service Financial Services 1 opening Bachelor's degree graduate
BAYAD is the biggest and widest multi-channel payment platform in the Philippines to date. With more than 20 solid years in the business, Bayad continues to trailblaze the industry as it evolves from an over-the-counter payment collection service into a full-service fintech company, offering a whole suite of financial products and services, available in its physical (on-site) and digital (online) touchpoints.• Established in May 1996, Bayad pioneered the outsourced payment collection service in the country• A subsidiary of the Manila Electric Company (MERALCO)• Member of the MVP group of companies• Providing bills payment service to major corporations, financial institutions, and various retail establishments, Bayad makes payments more accessible through its more than 49,000 physical touchpoints nationwide• Powering the bills payment service of leading mobile applications and online platforms, Bayad expands its footprint in the digital space catering to more than 82 million digitally-inclined Filipinos• Consistently recognized by billing institutions, government agencies, and various organizations for its significant contribution in elevating the financial experience of the FilipinosProduct & Services: Outsourced Payment Collection Services
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time