Customer Service RepresentativeBigfoot Studios, Inc.

Salary Details
Negotiable
Job Address
One Hollywood Blvd., Bigfoot IT and Media Park, Lapu-Lapu, Cebu, Region VII, Philippines
Job Description
Job Summary: Customer Service Representative 
Main objectives and duties:
1. Online Tickets Handling
- Manages and resolves customer support tickets using ZenDesk.
- Effectively addresses product or service issues by thoroughly understanding the customer's concerns.
- Identifies the root cause of the problem, selects the most appropriate solution, and clearly communicates the resolution to the customer.
- Responds to inquiries and concerns about products and/or services.
- Utilizes available tools to troubleshoot and resolve technical issues.
- Processes customer orders and purchases of products and services.
- Escalates complex issues to the relevant departments for quicker resolution.
- Delivers an outstanding customer service experience.
2. Online and Social Media Accounts Customer Support
- Responding to comments, messages, and reviews.
- Addressing customer service inquiries and issues.
- Managing customer feedback on social media platforms.
3. Complete Documentation
- Ensure customer information is accurate and up-to-date in the existing database.
- Maintain a precise and timely record of every customer transaction or interaction, ensuring professionalism.
- Document all tasks thoroughly.
4. Compliance with Internal and Client Guidelines
- Uphold a high standard of professionalism in interactions with customers and clients.
- Build and maintain positive relationships with both customers and teaUpgrade to see actual infombers.
- Adhere to the assigned weekly work schedules.
- Offer timely feedback on recurring customer concerns or trends.
Minimum Qualifications:
- Must be at least a bachelor's degree or a vocational degree in any field, or have an equivalent qualification.
- Strong verbal and written communication abilities.
- Basic proficiency in computer navigation and MS Office applications.
- Excellent interpersonal skills and the ability to build strong relationships.
Required Skills:
- Customer Service Orientation
- Active Listening Skills
- Strong Problem-Solving Abilities
- Effective Communication
- Teamwork and Collaboration
- Technical Proficiency (relevant to the role), including online and social media navigation skills.
- Familiarity with websites and applications.
- Basic Mandarin Chinese proficiency is an advantage.
Required Skills
Customer Service, Language Education, Customer Support
Job Type
Customer Service/BPO
Working Hours
09:00 AM to 06:00 PM
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Region VII, Cebu, Lapu-Lapu, Philippines
1 Year or less
Full-time
Negotiable
Bachelor's / College Degree
1 Vacancies