Customer Service RepresentativeRose Pharmacy Inc.

ROSE PHARMACY INC.
 
Company Profile:
 
With over 368 branches in strategic locations all over the country, Rose Pharmacy is recognized as one of the Philippines' top pharmaceutical retailers, providing customers with easy access to quality health and beauty products.
 
Rose Pharmacy recently joined forces with Robinsons Retail Holdings Inc. (RRHI), the second largest retailer in the country, in October 2020. Committed to offering the best health and beauty shopping experience to customers with the unique touch of passionate care, Rose Pharmacy continues to expand its services beyond conventional limits - serving customers at the comfort of their own homes with RosExpress Delivery, fulfilling health and beauty needs across the country with the Rose Pharmacy Online Store's nationwide delivery, and providing round-the-clock service with 24-Hour stores.
 
With a strong focus on bringing value to customers, Rose Pharmacy has launched Rose Pharmacy Generics, ensuring high-quality prescription and over-the-counter medicines are made widely available for everyday affordable prices. The Guardian line of personal care products bring gentle, quality care for every member of the family at consistently low prices as well. Rose Pharmacy's monthly Hot Deals, SuperSavers, and Buy More Save More promotions and special offers further provide great value to customers both in-store and online.
 
CUSTOMER SERVICE REPRESENTATIVE
 
Location: Cebu City, Mandaue City
Salary Range: 15,000 - 16,000
 
Job Responsibilities:
Respond promptly to inquiries from customers via phone, email, or chat.
Provide accurate and helpful information regarding products, services, and company policies.
Resolve customer issues and complaints in a timely and professional manner.
Build and maintain positive relationships with customers
Process orders from customers, ensuring accuracy and timely delivery.
Monitor order status and update customers as needed.
Handle order cancellations, returns, and exchanges.
Maintain accurate customer records and data.
Prepare reports and documentation as required.
Assist with other administrative tasks as needed.
Job Qualifications:
Graduate of any 4-year business related field
With 1 year of experience in customer service
Customer oriented mindset with a focus on providing exceptional service
Proficient in MS Office
We Offer:
HMO
Life Insurance
Personal Accident Insurance
Company Uniform
Sick and Vacation leave credits