Customer Service RepresentativeGlophics Web Design and Advertising Inc.

CUSTOMER SERVICE REPRESENTATIVE
 
Job Description:
 
Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company's products and services.
 
Customer Service Job Skills
Fluent in English - verbal and written
Computer Savvy
Must be self-reliant and goal-oriented
Detail oriented and works with a high degree of accuracy
Capable of working with less supervision and ability to multitask
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Willing to learn and be trained
Customer Service Job Duties
Maintain broad knowledge of all company products, services and promotions.
Accurately captures customer information
Follow communication procedures, guidelines and policies
Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
Process customers' orders
Take orders, determine charges, and oversee billing or payments
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Assists customers effectively by solving customer disputes
Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Customer Service Job Experience
No Experience Required
Call Center experience (is a plus but not required)
Working Schedule
Willing to work shifting schedules (Day and Night shifts)
Job Types: Full-time, Permanent
 
Benefits:
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee
Staff meals provided
Schedule:
8 hour shift
Supplemental pay types:
13th month salary
Overtime pay
Incentives