Customer Service RepresentativeLikha Careers

Position Type: Entry Level
Work Setup: Onsite (Bacolod/Iloilo)
Salary Range: PHP 15,000 - 18,000 per month + New hires are eligible for a PHP15,000 signing bonus.
Industry: BPO
About the Job:
Ready to kickstart your career in customer service? Embrace the opportunity to step into the role of a Customer Service Representative, where you'll engage in enriching customer interactions. Utilize your natural charm and meticulous attention to detail to curate unforgettable experiences. We're in search of dynamic individuals-whether you're a recent college graduate, a high school senior graduate embarking on your career journey, or someone with experience in BPO-who revel in providing outstanding service.
Apply now and experience a streamlined process-get scheduled for an interview right away! Embrace this chance to join our client team dedicated to redefining customer care standards. Let's craft extraordinary experiences together with ease. Don't wait, seize the opportunity and kickstart your journey today!
Scope & Responsibilities:
Customer Service Excellence
Deliver exceptional customer service encompassing incoming and outgoing calls, including sales, ensuring accuracy, politeness, and competence.
Perform precise and error-free data input into client systems and execute back-office tasks promptly.
Adapt to additional responsibilities as business needs evolve.
Engagement & Accountability
Embrace constructive feedback from Team Leaders, TQM, and colleagues, actively implementing suggested tools for work improvement.
Foster a supportive environment to maintain high motivation among peers.
Take full ownership and execute assigned tasks diligently.
Performance & Development:
Meet or surpass set targets for various clients/projects as directed by Team Lead.
Suggest motivational activities and ideas for continual enhancement.
Meet attendance requirements, including scheduled breaks and lunches.
Strive for zero justified complaints and undertake self-training via the Intranet.
Quality & Process Enhancement:
Understand quality expectations across diverse clients/projects.
Enhance work quality daily, integrating new skills with guidance from Team Leaders, TQM, and peers.
Actively engage in problem-solving and propose process improvements, adhering to standard practices.
About the Client:
Our client prioritizes a "people-first" approach, fostering a culture centered on employee well-being by offering relevant rewards and amenities. They embrace a "Malasakit" culture, emphasizing inclusivity, dignity, and proactive participation in shaping a respectful work environment. As an outsourcing company, they provide customer care, sales, technical support, and collections services through an extensive network.
Be part of the community-focused workforce, dedicated to inclusive growth and excellence!
Flexible leave policy including both planned and unplanned days off
Comprehensive healthcare coverage
Various allowances for meals, transportation, and clothing
24/7 access to teleconsultation services
Free consultations with psychologists
Convenient access to in-house and online pharmacies
Opportunities for educational scholarships
Retirement savings plan
Rewards program including free meals and medication
Incentives for long-term commitment
Insurance coverage for accidents and life events
Complimentary shuttle service
Relocation support available based on distance requirements
Required Qualifications:
At least a Senior High School Graduate.
Legally eligible to work.
At least 6 months of work experience in customer service or related roles for experienced candidates.
No experience required for a fresh graduate.
Strong negotiation skills.
Proficiency in MS Office programs.
Excellent communication skills, both verbal and written.
Preferred Qualifications:
Courses related to English communications is an advantage.
Demonstrates a positive attitude, especially when dealing with difficult customers.
Punctual and reliable.
Flexible and adaptable to changes in the work environment or tasks.
Shows a long-term commitment to grow within the BPO industry.
About Likha Careers:
Likha is a traditional Tagalog (Filipino) word that means 'to create' or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.
Let's create your career together!
Likha Careers

Iloilo City, Iloilo Bacolod City, Negros Occidental
₱15,000-18,000 per month
Permanent
Full-time