Customer Service RepresentativeForest Bloom Real Estate Ventures

CUSTOMER SERVICE REPRESENTATIVE
 
Client Query, Request Processing
Ensures that ALL queries from the official platforms are answered in a professional manner.
Prints all Request for Official Receipt, Summary of Payment, Promissory Letter, Commissions and others from all platforms
Forwards ALL payment requests for bank verification to the Accounting Department.
Ensures that ALL Client requests (Official Receipt, Summary of Payment, Promissory Letter and Commissions) are forwarded to the Accounting In - Charge ASAP for processing.
Ensures that ALL Official Receipts issued by the Accounting In - Charge based from client's requests are sent to the requesting Client
Answers ALL queries (personal, phone and in social media).
Reservation Processing
Processes Reservation of Clients.
Ensures that ALL documents needed for reservation are complete.
Ensures to accurately compute the exact Total Contract Price on the lot reserved.
Ensures to issue RESERVATION AGREEMENT, PAYMENT TERMS and CONTRACT TO SELLL to all NEW RESERVATION CLIENTS.
Explains thoroughly the process (major details of the contract) in the absence of the AGENT.
Records and Inventory
Ensures to have an up to date record/summary/monitoring of all request.
Other Duties
Processes payments.
Assist in the issuance of receipts