Customer Service RepresentativeRippedboxstation

Number of hours: 10 hrs/week (Part-time) to start
Schedule: Sydney Time zone
Rate: Starts at $4/hr
Tasks required:
Answer incoming calls from customers with inquiries
Attract potential customers by answering product and service questions and suggesting information about other products and services
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Booking appointments with customers
Maintain customer records by updating account information
Maintain financial accounts by processing customer adjustments
Development and documentation
Continuous improvement of processes
Assist various departments in facilitating sales of all products in the company portfolio
Other ad hoc tasks that would be assigned
Requirements:
Proven work experience as a Customer Service Representative or relevant role is required
Working knowledge of relevant computer programs (e.g. CRM software,) and telephone systems
Must have extensive experience with Hubspot CRM (with certification is preferred)
Ability to call, connect, and interact with potential customers
Excellent communication and presentation skills
Knows how to craft responses and do meaningful conversations
Clear and concise communicator with effective verbal communication skills
Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision
Ability to multitask, prioritize and manage time effectively
Background with the company industry (Medical) is a plus
National Police Clearance for industry regulation compliance
Declaration documents to be signed (provided by the client)
Background with LinkedIn is a plus
Rippedboxstation

Manila City, Metro Manila
US$4.00 per hour
Permanent
Part-time