Customer Service RepresentativeASIAPEOPLEWORKS INC.

Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management or equivalent.
Required skill(s): SAP.
At least 2 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Taguig.
Preferably 1-4 Yrs Experienced Employees specializing in Logistics/Supply Chain or equivalent.
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitude
Desirable College or university Degree System skills (SAP knowledge)
Having an overview of market and customer specifics
3 Full-Time position(s) available.
Excellent interpersonal and communication skills with stakeholders ·
Deliver on promises ·
Accuracy and attention to details ·
Looking for and responding to feedback ·
Good knowledge of customers and market specifics ·
Generating ideas for issue resolution and service improvement ·
Positive 'can do' attitude ·
Taking ownership for resolution, escalates where necessary ·
Ability to build great relationships with customers ·
Understand and comply with controls in own area ·
Good team player
Duties:
The role is responsible for a specific process - customer service across GDBS served markets.
The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC's, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle" process.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF.
Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc..)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.