Customer Service RepresentativePrime @ Technology Specialists, Inc.
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 02/03/2021
JOB DESCRIPTION (Main/ General Responsibilities)
CUSTOMER ASSISTANCE. Help customers with complaints and questions promptly, competently and respectfully. Give customers information about products and services, take orders (if needed), and process returns. This can be via email, chat, call or walk in. This may include doing basic troubleshooting as well as coordinating with other colleagues within & in other departments as well as possible third parties (courier, dealer, supplier, etc.)
BUILD COMPANY & BRAND IMAGE THROUGH POSITIVE CUSTOMER EXPERIENCE. Be approachable and accommodating. Understand each concern and show empathy. Use appropriate language at all times. Constantly gather feedback after each transaction.
RECORDING & REPORTING. Accurate, timely, thorough and organized documentation is needed to ensure that everything needed to assist the customer is available for other teammates as well as in the cases where escalation is necessary.
MANAGEMENT RELATIONS. The job requires frequent interactions with various levels of Management. Other tasks may from time to time be assigned in accordance with the exigencies of the business, within the employee's department, within the company, as well as other affiliate companies
JOB SPECIFICATION
Skills:
Customer Service Rep skills:
Effective and persuasive communication skills - Written & Verbal, English & Filipino
Ability to understand and interpret the emotions of another person
Performing computer operations
Ability to use constructive language
Clear communication skills
Effective listening skills
Reporting / Presentation
Computer and computer apps - Email, Google, etc
Social Media: FB, IG, twitter, etc
Trainings:
Any customer service training
Any customer facing support training
Any computer, computer app use and/or ERP related training
Any communications training
Relevant Experience:
At least 1 year customer frontline experience for any consumer brand.
At least 2 years' experience in any customer facing position such as sales, customer service rep, call center agent, telemarketing, receptionist, and the like.
At least 3 years accumulated work experience in the corporate setting.
A foodie or health nut (Appreciates holistic health and nutrition)
Physical & Behavioral Qualifications:
Mission centric, goal driven
Patient and calm
Emphatic, attentive, kindhearted & helpful
Persuasive, confident & a champion of positive change
Honest & transparent
Team player
Accountable, responsible & reliable
Diligent & disciplined
Organized
Teachable, loves to learn new things
CUSTOMER ASSISTANCE. Help customers with complaints and questions promptly, competently and respectfully. Give customers information about products and services, take orders (if needed), and process returns. This can be via email, chat, call or walk in. This may include doing basic troubleshooting as well as coordinating with other colleagues within & in other departments as well as possible third parties (courier, dealer, supplier, etc.)
BUILD COMPANY & BRAND IMAGE THROUGH POSITIVE CUSTOMER EXPERIENCE. Be approachable and accommodating. Understand each concern and show empathy. Use appropriate language at all times. Constantly gather feedback after each transaction.
RECORDING & REPORTING. Accurate, timely, thorough and organized documentation is needed to ensure that everything needed to assist the customer is available for other teammates as well as in the cases where escalation is necessary.
MANAGEMENT RELATIONS. The job requires frequent interactions with various levels of Management. Other tasks may from time to time be assigned in accordance with the exigencies of the business, within the employee's department, within the company, as well as other affiliate companies
JOB SPECIFICATION
Skills:
Customer Service Rep skills:
Effective and persuasive communication skills - Written & Verbal, English & Filipino
Ability to understand and interpret the emotions of another person
Performing computer operations
Ability to use constructive language
Clear communication skills
Effective listening skills
Reporting / Presentation
Computer and computer apps - Email, Google, etc
Social Media: FB, IG, twitter, etc
Trainings:
Any customer service training
Any customer facing support training
Any computer, computer app use and/or ERP related training
Any communications training
Relevant Experience:
At least 1 year customer frontline experience for any consumer brand.
At least 2 years' experience in any customer facing position such as sales, customer service rep, call center agent, telemarketing, receptionist, and the like.
At least 3 years accumulated work experience in the corporate setting.
A foodie or health nut (Appreciates holistic health and nutrition)
Physical & Behavioral Qualifications:
Mission centric, goal driven
Patient and calm
Emphatic, attentive, kindhearted & helpful
Persuasive, confident & a champion of positive change
Honest & transparent
Team player
Accountable, responsible & reliable
Diligent & disciplined
Organized
Teachable, loves to learn new things
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Prime @ Technology Specialists, Inc.
About the company
Prime @ Technology Specialists, Inc. jobs
Manila, Metro Manila
Position Customer Service Representative recruited by the company Prime @ Technology Specialists, Inc. at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Customer Service Representative or Prime @ Technology Specialists, Inc. company in the links above