Customer Service RepresentativeStefanini

Details:
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
What Will You Do?
Handle and customer service inquiries and problems via telephone, email or written correspondence. Customer inquiries are related to vehicle booking, quote and tracking inquiries.
Answer inquiries, process bookings, quotes and resolve issues based on phone calls/email from customers, dealers, internal department, operations, etc.
Triage resulting rework to appropriate staff.
Documents and track contacts with customers, dealers, internal department, operations and accounts.
Explain customer's member's rights and responsibilities in accordance with contract.
Educate providers on customer's self-service options.
Use computerized system for tracking, information gathering, and/or troubleshooting.
Utilize limited knowledge of company, products, and/or services to provide service to customers.
May respond to customer inquiries by referring them to published materials or processes, secondary sources, or more senior staff.
What You Need To Succeed?
Bachelor's degree or vocational in any field.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Customer Service and Sales professional experience, a strong advantage.
Coordination abilities
Ability to multi-task
Excellent customer service skills
Strong attention to detail
Works well under pressure
Moderate computer knowledge
Proficiency in word processing, spreadsheet, presentation and database software.
Ability to gain skills and knowledge from project-specific training.
Strong analytical skills and is able to maintain accuracy and production standards.
Ability to work in a fast-paced environment and to adapt to change.
Reliable and Accountable
Stefanini

Pasay City, Metro Manila
Permanent
Full-time