Customer Service RepresentativeThomson Reuters

Thomson Reuters Customer Service & Support 12/29/2020 2:23:38 AM Manila, Philippines
Job Description
Job Requirements
• Provides timely, accurate and value-adding customer service to clients through voice and non-voice channels
• Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
• Ensures each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
• Uses analysis along with policies and procedures to resolve customer issues
• Assists with department projects as needed
• Performs other related duties as identified or assigned.
Experience
• Customer service experience required, preferably in a call center environment
• Bachelor's degree holder
Knowledge/Skills
• Professional attitude and strong service orientation
• Effective analytical and decision-making skills
• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers
• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
• Strong organizational, problem solving, and time management skills required
• Working knowledge of computer systems, including but not limited to Microsoft Office products
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Locations
Manila-Philippines