Customer Service Representative (seasonal)Snapscale

Description:Snapscale is searching for skilled customer service representatives that are motivated and can perform the following tasks:Responsibilities
Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
Maintain a positive, empathetic, and professional attitude with customers
Process orders, forms, applications, and requests accurately and efficiently
Maintain records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with internal colleagues to ensure customer needs are met
Follow communication procedures, guidelines, and policies
Stay knowledgeable about company products, services, and policies
Ensure customer satisfaction and provide feedback to the CS manager
Requirements:
At least one (1) year of relevant experience in the BPO industry
Ability to speak and write English proficiently
Open to learning and professional growth
Takes initiative; a self-starter
Happy and Helpful by nature
Willing to be profiled for a seasonal account
Onsite candidates preferred, but we are open for WFH candidates.
Snapscale

Davao City
Temporary
Full-time