Customer Service Representative (logistics account) for pooling - bgc taguigEastvantage

Permanent
Customer Care
Pickup bookings and quotations
Monitor deliveries and keep delays to a minimum.
Constantly following up and updating clients.
Coordinate with the Managers and Fleet Allocators for escalations and urgent pickups and deliveries.
Calculate invoices for clients and validate charges on carrier invoices.
Investigate reasons for delays and communicate to the clients with incident reports from carriers.
Connote report - compile consignments despatched the previous day andsend overdue to Operations for immediate action.
Maintain trackers and ensure spreadsheets are updated and uploaded to a shared file weekly
Prepare end of month report for all clients.
Update and send daily report to one of the clients.
Other clerical and assigned task from the client.
Random follow up calls/emails to clients requesting service feedback by Customer Service team.
Must have a BPO experience handling Australian Logistics Account
Familiar with B2B process
Good English communication skills
Must have intermediate to advanced MS Excel skills