Customer Service Representative job at optum, a unitedhealth group company in davao city | workbankUnitedHealth Group

WHO WE ARE:
A Fortune 5 company, serving 125 million individual consumers.
A diverse company with over 189,000 employees worldwide and over 14,000 employees in the Philippines
A leader in nearly every aspect of today's health care landscape
Leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States. We believe that what makes you special can inspire your life's best work.
Apply now and unlock a world of rewards and benefits for performance, career growth, work-life balance, and the opportunity to pursue your passion.
WHAT WE OFFER:
Work from Home
Company Provided Asset
Market Competitive Pay Levels
Retirement Plan
Medical Plan (HMO) from Day 1 of employment
Dental, Medical, and Optical Reimbursements
Life and Disability Insurance
Paid Time-Off Benefits
Sick Leave Conversion
Tuition Fee Reimbursement
Employee Assistance Program (EAP)
Annual Performance Based Merit Increases
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits
JOB QUALIFICATIONS:
A graduate of any 4-year course
High School graduates are also welcome! No experience required!
Preferably with at least 6 months BPO experience but not required
Must be willing to work on shifting schedules
Must be residing in Davao
ROLE AND RESPONSIBILITIES:
You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
You will intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life's best work.SM
Workbank

Davao City
₱14,000-19,000 per month
Permanent
Full-time