Customer Service Representative iRegal Beloit Corporation

Position Summary:
Provide basic customer service and promote sales growth through specific inside sales activities, account management and value-added services for the geographical location for which CSR is assigned. May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. Uses computer software to check order information, determine availability of products and provide a quote. Refers unusual or complex problems to CSR II, SME or Supervisor for resolution.
Major Responsibilities:
Processes all customer orders though phone, fax, email and chat.
Provides price and availability information to standard items.
Processes requests for special items (MTO), modified products, reworks, retrofits, fallouts in a timely manner.
Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to other CSR's, and customers.
Process all requests for order maintenance on cancellations, delays, accelerations, quantity changes and return goods authorization after analysis of customer situation.
Manage, review, and maintenance assigned accounts on a regular basis to ensure proper release and shipment based on specific customer instruction; also performs as back-up to other CSRs.
Works with team on e-commerce order review to ensure accuracy of deliveries and capture special shipping instructions.
Coordinates with escalation points on expedites, technical assistance, pricing information, e-business, product samples, account set-up and sales.
Coordinate the order's release, invoice by date, picking, billing and shipping of orders with credit and collections team, distribution and logistics team for standard, reworked or modified products in conjunction with the customer's requested date, distribution workload and availability of goods.
Participate in sales-driven projects and team initiatives. (telesales, account management program, etc)
Protect Regal accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines.
Maintains and updates all records of customer profile information at Oracle CRM or other central repository.
Provide value-added services to customers and sales team.
Performs initiatives on team needs to help improve oneself and the team.
Other tasks as assigned by supervisor.
Qualifications
Required Education / Experience / Skills:
4 Year College Degree
Technical degree / background, optional
Customer Service Experience (optional)
PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
Above average spoken and written communication skills
Ability to handle varying workloads
Travel: Not Required
Language: English or Spanish as required by the support
Shift: Mid-shift
Regal Beloit Corporation

Manila City, Metro Manila
Permanent
Full-time