Customer Service Representative for dayshift australian accountDelonix Marketing Corporation
We’re looking for a Customer Service Representative to join our fantastic team! This is for a DAYSHIFT Australian account - Saturdays and Sundays off.
We are in need of a capable Customer Service Representative who will ensure that our client’s customers receive prompt, friendly, and clear instructions and communications. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.
Responsibilities
Write responses to questions and include supporting information
Answer customer inquiries regarding products and service questions; suggest information about other products and services
Provide customer service by email and phone
Solve concerns and collect feedback or KPIs
Establish outbound calls to different recipients
Answer inbound calls and capture necessary details
Learn various portal login and processes
Perform admin related tasks across all areas of the business
Manage client’s email and prepare reports which include data on sales, customers, etc.
Other tasks as assigned
Qualifications & Requirements
Minimum of 2 years’ experience in a phone, email, fast-paced & dynamic customer environment
Experience as a Trainer, Team Leader, or related position preferably in a call center
High level of English communication skills - both written and verbal
Well-oriented with any of the following; Microsoft Office applications, database management, and other web and desktop applications
Strong problem-solving skills
Can work well in a team
Able to work with minimal supervision
Open to feedback and keen to learn
Outstanding customer service skills
Inherent organizational and multitasking skills
Strong attention to detail
Why work with Delonix Marketing Corporation?
Above-average salary package with allowances (25K-35K commensurate with experience)
Legendary staff parties and social events (check our FB page)
We sent 30 staff to visit Australia for the year 2018 alone
The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)
DAYTIME shifts, NO GRAVEYARD, and no rotating schedules
Awesome Referral Bonus of 5K or 1K per month per referral
Christmas and New Year break (for selected accounts)
Long-term stable position for the right person
We are in need of a capable Customer Service Representative who will ensure that our client’s customers receive prompt, friendly, and clear instructions and communications. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.
Responsibilities
Write responses to questions and include supporting information
Answer customer inquiries regarding products and service questions; suggest information about other products and services
Provide customer service by email and phone
Solve concerns and collect feedback or KPIs
Establish outbound calls to different recipients
Answer inbound calls and capture necessary details
Learn various portal login and processes
Perform admin related tasks across all areas of the business
Manage client’s email and prepare reports which include data on sales, customers, etc.
Other tasks as assigned
Qualifications & Requirements
Minimum of 2 years’ experience in a phone, email, fast-paced & dynamic customer environment
Experience as a Trainer, Team Leader, or related position preferably in a call center
High level of English communication skills - both written and verbal
Well-oriented with any of the following; Microsoft Office applications, database management, and other web and desktop applications
Strong problem-solving skills
Can work well in a team
Able to work with minimal supervision
Open to feedback and keen to learn
Outstanding customer service skills
Inherent organizational and multitasking skills
Strong attention to detail
Why work with Delonix Marketing Corporation?
Above-average salary package with allowances (25K-35K commensurate with experience)
Legendary staff parties and social events (check our FB page)
We sent 30 staff to visit Australia for the year 2018 alone
The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)
DAYTIME shifts, NO GRAVEYARD, and no rotating schedules
Awesome Referral Bonus of 5K or 1K per month per referral
Christmas and New Year break (for selected accounts)
Long-term stable position for the right person
Other Info
5+ Years Experience
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Delonix Marketing Corporation
About the company
Delonix Marketing Corporation jobs
Cebu City, Central Visayas
Position Customer Service Representative for dayshift australian account recruited by the company Delonix Marketing Corporation at Camiguin, Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Customer Service Representative for Dayshift Australian account or Delonix Marketing Corporation company in the links above
About the company
Delonix Marketing Corporation jobs
Cebu City, Central Visayas