Customer Service Representative - financial services | bgc siteINFOSYS BPM LIMITED Philippine Branch

Are you ready to make an impact? Join Infosys BPM as an US Retirement Plan Services Senior Process Executive and jumpstart your career!
Key Responsibilities:
• Provide fund and investment performance information to participants by phone.
• Identifies routine participant needs/problems with urgency professionalism and efficiency, determining alternative solutions and resolving problems using current workflow.
• Provides industry knowledge to fund performance and retirement investing.
Key Requirements:
• Bachelor's degree graduate, any field.
• 18 months of general experience, preferably in CS and financial services.
• Knowledge of retirement plan products and services, overall financial markets and the related tax and regulatory issues in order to respond accurately and thoroughly to client inquiries.
• Basic knowledge of funds, products and services, the overall financial services industry.
• Prior customer service experience preferably in financial services.
• Effective listening, empathy, build rapport, excellent verbal and written communications.
• Passion for financial services and desire to help participant reach their financial goals.
• Highest standards of ethics and integrity.
Why Infosys:
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
This is an URGENT requirement. Priority will be given to candidates who can start IMMEDIATELY.
For everyone's health and safety, Infosys BPM Philippines is continuously processing job applications through #RemoteHiring. Please submit your applications through **********@infosys.com or by applying here at Jobstreet.