Customer Service Representative (ecommerce social media account | csr hiring!)บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
 
What is your mission?
Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
Review the reported issues within agreed turnaround times and standards of quality.
Escalate issues to immediate supervisor following proper escalation procedures.
Capable of coping with peaks in contact volumes during promotion seasons.
Complete and pass all required basic product related trainings.
 
Who are we looking for?
College Graduate
Must have at least 6 months customer service experience in a BPO set up
Chat support experience is highly preferred
Able to type at a speed of at least 40 words per minute
Excellent verbal and written English communication skills
Amenable to work in rotating shifts
Can work in Ortigas Center, Pasig City
 
How to Apply?
Source of Application: Job Boards - Mynimo
Virtual Recruitment Hub
Send us your application through Mynimo and begin your journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare Mynimo as the source of your application during your interview.
All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.