Customer Service Representative (csr)Weremote

A Customer Service Email/Chat Associate is responsible for providing a high level of service to customers via live chat, email and chat.
Responsibilities:
Communicating to customers via voice, email, chat and SMS
Personal Development:
Actively seeks feedback from direct reports and team
Demonstrate a desire to grow and learn.
Share in establishing change processes for self as required
Works well under pressure
Benefits
HMO
SSS
Pag-ibig
Phi-health
Leave Credits upon regularization
13th Month Pay
* Pre-Screening will be done via Video Call
Working Hours: 7am to 7pm EST, (10pm to 10am Manila)
Excellent written and fluent verbal communication skills
Strong understanding of customer service
Negotiation skills for sales and resolving issues.
Fast and accurate typing skills
Excellent spelling and grammar
Capable of solving problems and handling complaints.
Ability to show empathetic customer service, take ownership and responsibility of all situations.
Attention to detail.
Work well in a team environment.
Passion and enthusiasm
Strong work ethic contributes a very professional attitude towards all aspects of work.
Preferably college graduate and with minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Life Insurance
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 15 openings Bachelor's degree graduate
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Kalibrr

Pasig City, Metro Manila
Permanent
Full-time