Customer Service Representative (csr)Suitestudio Operations Inc.

Assisting customers with enquiries submitted through email and live Chat and calls
Processing customer returns
Communicating with suppliers regarding product queries / warranty claims
Communicating with stores regarding customer orders / enquiries
Reviewing orders and advising customers of progress or action taken
Communicating with Warehouse Despatch in regards to customer orders
Liaising with and assisting the Customer Service Team members
Liaising with Australia Post regarding delayed / missing parcels
Identifying customer complaints and escalating to the Customer Service Team or Customer Service Manager as required
Following procedures, guidelines and policies accurately to complete assigned tasks
Perform data entry through a number of platforms
Work on hours and days based on the requirements of the business, (rotating roster always work 5 days in a row, with either a single day, or triple day break). Rostered weekends are 8am to 5pm and weekdays 12 noon to 9 pm
Assisting with other additional tasks as required
Good written and spoken English communication skills
Ability to interpret and act on written instructions
Spelling and grammar is very important attribute to have for the role
Must have at least 1 year experience working on live chat and calls
Ability to multi-task, prioritise and manage time effectively
Flexible with can-do attitude
Attention to detail and problem-solving skills
Amenable to rotating shift and with either a single day, or triple day break.
Proficient computer skills and ability to learn new systems quickly
Amenable to temporary work from home and preferably with at least 25mbps reliable home internet connection
Please note that this job opening is office-based, however as COVID-19 response we are working from home and based on assessment.
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service BPO Back Office Support 2 openings Bachelor's degree graduate
SuiteStudio Operations, Inc. is a progressive company specialising in excellent-quality design, web development, finance support, and online merchandising, particularly on NetSuite Suitecommerce Platform.
We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.
Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.
Kalibrr

Pasig City, Metro Manila
Temporary
Full-time