Customer Service Representative (csr)ProView Global Administration, Inc.

Job Description
General Objective: Receiving and addressing customer e-mails, chats, and calls as well as processing transactions regarding US benefits.
Duties and Responsibilities:
Responding to customer inquiries via email chat, and/or call
Providing timely responses to customer benefits email inquiries and requests, in adherence to the client SLAs
Creating reports related to customer website/portal activity, call/email statistics and other data requested by the client
Communicating professionally with client counterparts and providing accurate information as made available through the resources and tools
Accurately documenting all customer interactions according to procedures
Minimum Qualifications
What we offer:
HMO upon 1st day!
Continuous learning!
Fun and creative culture!
And because Proview Global cares, we are offering a temporary WFH set-up! Below is the ideal arrangement:
Minimum of 25mbps internet speed (actual bandwidth via speedtest)
designated room with good ventilation for a PC set-up provided by PvG (with dedicated chair and table that can accommodate two monitors)
Requirements:
Bachelor's Degree or equivalent work experience
3 or more years in customer relations (voice and non-voice)
Knowledge in US insurance industry is an advantage
Proficient in MS Office applicants (i.e. Excel, Word, PowerPoint, ad esp. Excel)
Strong English written and verbal communication skills