Customer Service Representative (csr)Medgate Philippines Inc.

Job Description
Handle customer inquiries
Identify and assess customers' needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Do verification with the patient's HMO provider
Record patient's personal data in the Patient Management System (PMS).
Notes down patient's complaint or reason for teleconsultation
Do a quick review of the patient's history of illness, past illnesses, allergies, and last normal menstrual period for women of childbearing age.
Monitor all patients for call back schedule on PMS / DSR.
Inform the patient of the following:
Waiting time / call back time (if applicable)
Scheduling of appointment (if indicated) to a requested Medical Specialist
Call the provider hotline for other concerns regarding patient's teleconsultation (e.g. Request for laboratory procedures, actual consultation with the provider's accredited specialists, referral to hospitals or institutions if needed.)
Minimum Qualifications
Candidate must possess at least Bachelor's/College Degree in any field.
No work experience required.
Good written and verbal communications skills (clear and articulate)
Computer literate
Willing to work full-time on an 8-hr shifting schedule (24/7 business operations)
Has a strong grasp of the Medgate Admin culture (Proactive, Results Oriented and Committed)
Has the ability to take a variety of actions to fully comprehend, meet a customer's needs and achieve total customer satisfaction
Responds to customers with an appropriate level of urgency
Demonstrates effective listening skills