Customer Service Representative - bilingual spanishWells Fargo

Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila. Market Job Description The Bilingual (Spanish) Customer Service Rep 3 is responsible for responding to inquiries and complaints on more complex products/services and/or from premier/high value customers. Role s/Responsibilities Responsible for processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives. May conduct account maintenance, report generation, and project work. Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders. May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements Recommend standards, policies, and/or procedures to correct deficiencies. Ensures identified risks and/or problems are clearly documented. Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review. Experience processing complex transactions and performing extensive research to resolve complex customer inquiries. Other duties include project work related to process improvements, performance of ongoing reviews as needed. Typically generates reports and summarizes results. Acts as a mentor to lower level team members; may assist with their development. Market Skills and Certifications Minimum 2 year experience in handling bilingual process (Spanish) At least 2nd year college level. Ability to effectively listen and elicit information; Excellent verbal, written, and interpersonal communication skills; Basic to Intermediate Microsoft Office skills Must be able to adapt to assignments quickly. Ability to manage multiple tasks under pressure. Ability to manage time and meet or exceed all deadlines. Experience with MSP, Imaging and Content Management Platform (ICMP) and other mortgage related applications is preferred Previous Risk and/or Analytical experience is an advantage Demonstrate strong negotiation, communication & presentation skills Amenable to work on the night shift, shifting schedules, and holidays Amenable to work in Mckinley Hill, Taguig City We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Monster

Philippines
Permanent
Full-time