Customer Service rep 2 - bilingual spanishWells Fargo

The Bilingual (Spanish) Customer Service Rep 2 is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
Roles/Responsibilities
Responsible for processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.
May conduct account maintenance, report generation, and project work.
Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders.
May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements
Recommend standards, policies, and/or procedures to correct deficiencies.
Ensures identified risks and/or problems are clearly documented.
Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.
Market Skills and Certifications
Minimum 2 year experience in handling bilingual process (Spanish)
At least 2nd year college level.
Ability to effectively listen and elicit information; Excellent verbal, written, and interpersonal communication skills; Basic to Intermediate Microsoft Office skills
Must be able to adapt to assignments quickly. Ability to manage multiple tasks under pressure. Ability to manage time and meet or exceed all deadlines.
Experience with MSP, Imaging and Content Management Platform (ICMP) and other mortgage related applications is preferred
Previous Risk and/or Analytical experience is an advantage
Demonstrate strong negotiation, communication & presentation skills
Amenable to work on the night shift, shifting schedules, and holidays
Amenable to work in Mckinley Hill, Taguig City
Job Family
Customer Service
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About Wells Fargo Philippines
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Wells Fargo

Metro Manila
Permanent
Full-time