Customer Service Manager - logisticsInteluck Corporation

Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management or equivalent/ Industrial Engineering graduate or equivalent
At least 3 Year(s) of working experience in the related field is required for this position.
Required Skill(s): customer service, team leading, mentoring, coaching, handling dispute
Preferably Assistant Manager/Manager specialized in Customer Service or equivalent.
Flexible to work in a busy environment
Well versed in handling complaints and able to draw recommendation based on the dispute
With reliable experience in client management
Must be assertive and has to make wise judgement
Must have good com skills (comprehension, writing ability and verbal language).
GOOD TO HAVES
With exposure and actual experience working in Logistics Industry
With experience working in BPO set up
Knows how to handle transportation side of the business
JOB DESCRIPTION:
Responsible in handling a team
Responsible in mentoring/coaching the team concerning the best practices
Conducts one on one level with the team (regular basis).
Responsible in working with Logistics and Business Development Department.
Ensure the details to be shared are accurate based on what transpired in actual situation.
Responsible in detailed reporting.