customer service-international Freight ForwardingSendiva Logistics Corporation

Customer Service for International Freight Forwarding is in charge of the overall process of domestic and international freight transaction and will be responsible for tracking the consignment product information. This position requires to work hand with all assigned external accounts that require freight services. It will also involve managing enquiries and queries, tracing and tracking and keep customers updated at all times. The position's main accountability is to ensure excellent service standards by efficiently complying with the customer's set service level agreement and maintaining high customer satisfaction.
Qualifications:
ü - Familiar with Customs Operations and procedures
ü - Must possess at least a Bachelor's Degree in Customs Admin, Logistics/Transportation or equipment, and any related courses
ü - Has a minimum of one (1) year of working experience in a Freight Forwarding/Brokerage and Logistics business
ü - Air/Sea Import & Export Basic Operations know-how
ü -. Knowledgeable in Air Cargo Freight Forwarding and Operations
ü -. Knowledgeable in Sea Cargo Freight Forwarding and Operations
ü - Knowledgeable in MS Office Applications
ü - Familiar with export and import clearance requirements and compliance with BOC and other regulatory agencies
ü - Must be able to work under pressure
ü - With good communication skills
ü - Trustworthiness and Ethics
ü - Has a sense of Accountability
ü - Can work with less or minimal supervision
ü - Able to communicate effectively with co-workers and overseas agents
ü - Can adapt to changes
ü - Has initiative and innovative thinking
- Is Customer Centric
- Can start asap
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Summary of role requirements:
Looking for candidates available to work:
Monday: Morning
Tuesday: Morning
Wednesday: Morning
Thursday: Morning
Friday: Morning
Saturday: Morning
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 12 February 2024