Customer Service associateCurogram

Job Description:
Answer tickets sent to Zendesk.
Tagging the concern (e.g., messaging, templates, etc.) sent to Zendesk
Coordinate with the supervisor for unfamiliar concerns.
Sending reports by the end of the day on how many tickets were solved and what needs to be followed up.
Call the client if necessary.
Qualifications:
Computer Literate
Excellent verbal and written English
With at least 3 years BPO experience (CSR / TSR / Sales) but would not consider profiles not less than a year.
Organized and disciplined - consistency in attendance
Perks
Free meals
Free shuttle service
Travel allowance with qualifiers
Quarterly Bonus
Health Insurance
No cap Profit Sharing by the end of the year